All features Managed Detection & Response

Run a real SOC workflow, not a wall of alerts

Every alert and finding lands in one triage queue and becomes a tracked case. Hunt across a client’s data, rehearse with tabletop drills, coordinate a live incident and map what you saw to MITRE ATT&CK — in one console.

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What it does

Key capabilities

SOC triage queue

Alerts and findings from every surface land in one queue — deduped, prioritized and assigned. Each becomes a case with an owner, a status and an audit trail.

Threat-hunt library

A library of runnable hunt queries your analysts fire on demand — proactively look for attacker behavior without hand-writing a query first.

Incident war room

When something is live, open a war room: a shared timeline, task assignments and running notes so everyone on the incident works from one source of truth.

Adversary-TTP view

Observed activity is mapped to MITRE ATT&CK tactics and techniques, so you see the attacker’s playbook — not just a flat, disconnected list of alerts.

Rehearse and improve

From a raw alert to an owned case

Detection is only half the job. SBCMSP gives your team the workflow around the alert — so nothing slips, and everyone practices before it counts.

Tabletop exercise scenarios

Run realistic incident scenarios — ransomware, business email compromise, credential theft — to rehearse the team’s response before a real one lands.

Every alert triaged

No alert dies in an inbox. Each is moved to open, in-progress or closed, with the reasoning captured for the next analyst who picks it up.

One SOC across the fleet

The queue is multi-tenant. Work every client’s alerts from a single console, each with its own context, instead of juggling separate tools per account.

Why it fits

Built for the MSP SOC

The SOC view isn’t a bolt-on — it runs on the same findings, the same guardrails and the same reporting your practice already uses.

Feeds the same findings loop

Cases draw from the scan and agent findings you already triage. The SOC queue and the findings queue are one system, not two tools to reconcile.

Coordinated, not chaotic

War-room timelines, task ownership and status keep a live incident organized — so shift changes and tech handoffs don’t lose the thread.

Mapped to what matters

ATT&CK tagging and severity let you show a client, or an auditor, exactly what was observed and how your team handled it.

Reversible containment

When a case needs a containment step, it hands off to Active Defense — scoped, operator-approved and reversible — never an unattended auto-action.

Part of one platform

One queue, one case, one platform

Managed Detection & Response is one piece of SBCMSP’s unified loop — every finding is prioritized by real-world risk, triaged into a case, coordinated to resolution and re-verified on the next scan.

KEV / EPSS-ranked severity
One multi-tenant triage queue
MITRE ATT&CK mapping
White-label client reporting

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+27 pts

projected after top fixes

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