PSA Integration

Security findings → PSA tickets.
Automatically.

SBCMSP connects directly to your PSA platform. When a scan finds a critical vulnerability, a ticket appears in your queue — no copy-pasting, no manual triage.

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How It Works

From scan to ticket in seconds

01 — SCAN

Daily automated scan

SBCMSP runs 673 security checks across every verified domain — external attack surface, internal agent, and M365 assessment.

02 — DETECT

Finding detected

A new critical or high severity finding surfaces — missing security header, exposed port, outdated TLS, weak cipher suite, or misconfigured M365 policy.

03 — TICKET

PSA ticket created

SBCMSP automatically creates a ticket in your PSA with finding title, severity, affected domain, CVSS score, and a direct link to remediation steps.

04 — RESOLVE

Fix and close

Your technician resolves the finding. SBCMSP detects the fix on the next scan and updates the finding status — full audit trail in both platforms.

🔒 Missing HTTP Strict Transport Security (HSTS)

CRITICAL

Domain clientdomain.com

Finding ID HDR-003

CVSS Score 7.4 — High

Framework CIS-9 · PCI DSS 6.4 · NIST PR.DS

Remediation Add Strict-Transport-Security header: max-age=31536000; includeSubDomains; preload

Created Auto-created by SBCMSP · 2 minutes ago

Per-Client Mapping

One platform, every client

Map each SBCMSP client workspace to the correct PSA company. Security findings from acme-corp.com create tickets in the Acme Corp queue — not mixed into a generic security queue.

Feature	HaloPSA	Autotask	Syncro	Atera	NinjaOne
Auto-create tickets on scan	✓	✓	✓	✓	✓
Per-client company mapping	✓	✓	✓	✓	✓
Severity → ticket priority	✓	✓	✓	✓	✓
Remediation steps in ticket	✓	✓	✓	✓	✓
Framework compliance refs	✓	✓	✓	✓	✓
Direct link to SBCMSP finding	✓	✓	✓	✓	✓

Security findings → PSA tickets.Automatically.