Severity-driven SLAs (critical 24h, high 72h, medium 14d, low 30d) start the clock the moment a finding lands. Overdue items escalate; bulk actions clear them at scale.
Critical, high, medium and low each carry their own due-date.
My Assignments shows what is breaching today; escalations route to the owner.
Multi-select to resolve, assign, or accept-risk across a whole client at once.
One queue across every client; jump straight from a finding to its domain.
SLA Tracking & Escalations is one piece of SBCMSP’s unified loop — every finding is prioritized by real-world risk, paired with AI remediation guidance, mapped to your frameworks and re-verified on the next scan.
Every finding is enriched with CISA KEV listing status and EPSS exploit probability, so your techs f…
Learn moreA color-coded score trend plus a projection that says “fix these 5 findings and this score goes from…
Learn moreEach finding pairs with AI-written, step-by-step remediation guidance — implementation steps, verifi…
Learn moreSee a client’s real posture in minutes — then unlock all 1,410 checks.