All features Incident Response

Be ready before the incident — and organized during it

Build client-specific IR runbooks, track retainer hours, drive breach-notification against real regulatory timelines, and capture lessons learned so the next incident goes better than the last.

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Clientrunbooks

Retainertracked

Timelinesbuilt in

incident-response Ready

PLANIR planSET

RETRRetainer hrsOPEN

NOTFBreach noticeDUE

LESSLessons learnedLOG

What it does

Key capabilities

IR plan builder

Assemble a client-specific incident-response runbook — roles, contacts, decision points and playbooks — so responders follow a plan instead of improvising under pressure.

Retainer tracking

Track IR retainer hours per client: what’s committed, what’s been drawn down and what remains — visible before an incident quietly burns through it.

Breach-notification workflow

Work notification against the clock: templates and step-by-step tasks aligned to regulatory timelines, so required notices go out complete and on time.

Post-incident lessons learned

Capture what happened, what worked and what to change once an incident closes — feeding concrete fixes back into your detections and runbooks.

Prepared, not improvised

Ready before the call comes in

The worst time to write a plan is mid-incident. Build it ahead, with each client’s obligations baked in, and let the deadlines track themselves.

Runbooks per client

Every client’s plan reflects their stack, contacts and obligations — no generic template that falls apart the moment a real incident tests it.

Regulatory timelines built in

Breach-notification steps carry the deadlines that apply, so the workflow tells you what’s due and when — instead of you tracking it by hand.

Turn a close-out into improvement

Lessons-learned capture is structured, so a post-incident review becomes concrete change — a new detection, a tuned rule, an updated runbook.

Why it fits

Built for MSP incident response

Prep, response and post-mortem live in one place, wired to the people paging in and the actions going out — with an evidence trail you can hand over.

One suite, prep to post-mortem

Plans, retainers, notification and lessons live together, so nothing about an incident is scattered across documents and inboxes.

Connects to the live response

An IR plan links to the on-call ladder and the incident war room, so when an incident is declared, the people and the playbook are already in place.

Evidence you can hand over

Timelines, actions and notifications are recorded, giving you a defensible account for a client, an insurer or a regulator.

Reversible containment, on approval

Containment steps run through Active Defense — scoped, operator-approved and reversible — so response never means an unattended change to a client’s environment.

Part of one platform

Ready before, organized during, better after

Incident Response is one piece of SBCMSP’s unified loop — findings are prioritized, incidents are planned for, coordinated to resolution and turned into lessons that harden the next scan.

KEV / EPSS-ranked severity
Client-specific IR runbooks
Breach-notification timelines
White-label client reporting

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+27 pts

projected after top fixes

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